What happens at my first initial exam?
A new (adult) patient visit is compromised of two parts. The first part is an appointment with Dr. Karbassi. She will be gathering necessary diagnostic information including a thorough review of your dental and medical history. After a comprehensive clinical examination, Dr. Karbassi will review her concerns with you and address any questions or concerns. Together you will then develop a personal treatment plan.
The second part is scheduled with our dental hygiene assistant. If it has been a long time since your last dental cleaning, or if you have a compromised periodontal (gum) situation, you may need more than one visit. This will be discussed and planned with you. After these visits, you will then become a part of our continuing care program.
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What insurance do you take?
We can bill any insurance company on your behalf, with the exception of DHS, State Coupons, Medicaid and or Medicare. We are a Premier Provider for Washington Dental Service which includes all 50 states of Delta Dental and USA Dental. We recommend that you familiarize yourself with all your insurance plans restrictions and benefits. We will provide and help with as much information as we can, but remember your plan is a contract with you and the company you work for. As a courtesy, we will bill your insurance, however regarding insurance payment, any balance remaining or not cover will be your responsibility.
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How are your fees?
Our dental fees are competitively priced in our region. Before we schedule any service we will offer and provide a treatment plan with an estimate of all fees, insurance coverage, and personal balances for you. Please call us if you have any specific questions.
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Do you have financing options?
We understand that everyone’s financial options are different, so we offer a variety of options for paying your dental bill. We accept cash, check, Visa, MasterCard, and Discover. For cash payments that are over 2,000.00 and paid in advance we offer a accounting reduction. We also offer third party financing options through Capital One, Care Credit and Enhance.



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Do you see children?
We see Families! We love children and believe in making your child’s visit fun and educational. If your child has special needs, we also work with several pediatric dentists in the area as well.
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How do I schedule my appointments?
We understand the value of your time so we try our best to be prompt when scheduling appointments. As a courtesy, you can go to our Appointments page and fill out the e-mail form we will contact you by phone to set up your first visit. You can request an appointment date and time and we will try our best to accommodate you. As a courtesy we will provide appointment cards and we do reminder calls. If you are not going to be able to make your scheduled appointment, please call us as soon as possible. 48 hours notice on an appointment cancellation allows us to better schedule our entire practice, including you. A charge may be assessed for appointments without a 24-hour notice.
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Do you cater to cowards?
We know not everyone looks forward to their dental appointment. Our goal is to make every patient as comfortable as possible. We encourage you to ask as many questions as you like, and to express your concerns openly. Dr. Karbassi and her staff perform all procedures with expertise and confidence. If additional help is needed we offer Nitrous Oxide (laughing gas), and Oral Sedation.

What about Emergency Care?
Should you have an unexpected dental emergency, call as early in the day as possible. We try to have some time allotted for Emergency each day. If it is after hours we have a special voice mailbox and pager systems to get you prompt care.
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What about referrals?
If you have a problem that requires further evaluation or treatment we will refer you to a specialist. With your permission, we will forward a letter of introduction, dental records, x-rays and any other pertinent information about your dental health. A team approach often provides the best results.
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If I still have questions, who should I talk to?
If you have any other questions, please feel free to e-mail at rhonda@portorcharddentist.com or lisa@portorcharddentist.com, or us or call us at 360-876-6388. Our experienced staff members can help answer your questions or refer you to the appropriate person.
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